“We are so cross and angry and what issues the household is that this could occur to a person who is in a vulnerable state and has no household or friends nearby to support.”
Ms Riddle, of Midsomer Norton, Somerset, was sooner or later capable to book in to see the doctor in the following room at Paulton Hospital close to Bath.
But there was a even more complication when the system showed she had been booked into the Royal University Hospital in Bath without having becoming advised.
The household is writing to the NHS to complain.
A spokesman for the Bath and North East Somerset Medical professionals Urgent Care explained: “Healthcare professionals which includes Small Damage Unit Nurses can contact our support directly employing a focused phone line to go over patient requirements with a single of our physicians who will then decide an proper program of action. An appointment for the patient to see 1 of our medical professionals for a face to encounter consultation will be organized by our service if suitable.”
He mentioned medical professionals primarily based in centres will talk to patients on the cellphone to give tips as well as see them encounter to face, meaning appointments are not always obtainable.
He added: “Appointment times presented to patients are primarily based on the patient’s assessed clinical want.”
Girl forced to phone national NHS variety to see physician in following area
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