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22 Şubat 2017 Çarşamba

GPs miss chances to save the life of victims of domestic abuse

GPs are missing vital opportunities to intervene and potentially save the lives of people experiencing domestic abuse, a leading charity has warned.


Two women are murdered every week in England and Wales by a current or former partner. The latest crime statistics show that 332 women and 78 men were killed by their partners or ex-partners between March 2012 and March 2015. An analysis of 24 domestic homicide reviews (DHRs) from murders committed over the same period show that in more than half of the cases examined, doctors missed vital opportunities to identify risks and seek help for the victim.


The research, by the charity Standing Together, also found that in 25% of cases GPs failed to make inquiries following disclosures or warning signs displayed by the perpetrator. Now it is calling for domestic abuse awareness training to be made compulsory after results from an initiative set up to help GPs spot the signs of domestic abuse found referrals to specialist services increased considerably when doctors’ surgeries had been given appropriate training.


As the only stakeholder group that consistently and actively engages with both victims and perpetrators, GP surgery staff play a crucial role in preventing murders. “Our research shows both parties are more likely to seek help or make disclosures to their GP than any other agency,” says Standing Together’s chief executive, Nicole Jacobs.


DHRs are multi-agency accounts of the circumstances in which the death of a person aged 16 or over has resulted from violence, abuse or neglect by someone they were related to, shared a household with or with whom they were in, or previously in, an intimate relationship. Murders between intimate partners accounted for the DHRs studied as part of a wider sample by the charity in partnership with London Metropolitan University. Of the victims murdered by a partner or former partner, 22 were women. The youngest was 20 and the oldest was 81. “When we use the term ‘missed opportunities’ we are talking about blatant warning signs that are indicative of domestic abuse,” Jacobs explains.


Most frequently observed was a “lack of professional curiosity about relationships with partners or children’s fathers”, according to the report. In one case a woman reported having “an accident or fight” and had been punched, but “also had tenderness in the abdomen”. Another review found that a surgery failed to make inquiries after a patient attended the clinic with an ear injury that she said was not self-inflicted. “In these cases the GPs may have treated the physical injuries, but have not referred the person to specialist support. And they certainly did not note an instance of domestic abuse in the patient’s medical records. So when we say ‘missed opportunities’ we mean quite specific key indicators,” Jacobs adds.




In one case the offender rang the surgery requesting a home visit for an injection to ‘put [the victim] to sleep’


DHR report


Six DHR reports also noted missed opportunities for GPs to ask the perpetrators about domestic abuse. In one case the offender even rang the surgery requesting a home visit for an injection to “put [the victim] to sleep”. He later presented with a painful shoulder, which he said was the consequence of him trying to “throw a bottle”, yet there was no follow-up. Another man presented injuries following three separate violent altercations, including one that involved assaulting a police officer – yet no further inquiries were made. And while one patient was “impulsive, controlling and had anger issues”, according to his GP, these were not considered to be risk factors in his relationship.


Lack of information sharing between GPs, emergency departments and mental health services was also cited as cause for concern. In one case a man told his GP he “felt angry and felt like destroying things” but was not asked about his family circumstances. Meanwhile, hospital records sent to the GP about the same man stated he had “consumed six cans of lager and phoned police to say he needed help or would kill himself and his girlfriend”. Yet there was no attempt by the GP, hospital or police to follow up.


More than 400 DHRs have been completed since they were made mandatory in April 2011. “These reviews are not intended to be about blame, but exercises in understanding the environments in which people made certain decisions and choices with a key purpose of making the future safer,” says Frank Mullane, founder of Advocacy After Fatal Domestic Abuse, which has guided 160 families through the process of a DHR. Mullane says he regularly sees issues around missed opportunities in GP surgeries. “It seems many GPs are inadequately informed about domestic abuse and may not be spotting the risk indicators. Many don’t know what to do if they suspect abuse, or if it is disclosed to them overtly, or inferred.”


However, there have been marked improvements where specialist training has been provided. The Identification and Referral to Improve Safety – or Iris – project has been commissioned in 34 areas in England and Wales since 2010 and is in more than 1,000 general practices.


Medina Johnson, Iris national director, says research shows patients in practices using the initiative were 22 times more likely to have a discussion about domestic abuse and that resulted in them being six times more likely to be referred to specialist services. They were also three times more likely to have domestic abuse noted in their medical records.


She explains: “GPs always say we are so busy, we only have 10 minutes and now you are asking us to do something additional. And we are, but it could save someone’s life. The simplicity of our message is: ask about domestic abuse, give an understanding response, offer a referral and make a note in the patient’s medical records.”


Under Iris, one specialist full-time worker can support up to 25 general practices, with each named worker conducting training as well as dealing with referrals. Gene Feder, the domestic abuse lead for the Royal College of General Practitioners, admits that some of the failures by GPs are “spine-chilling”. But he points out that the issue is far more complex because most domestic abuse is hidden and the presentation is far more subtle.


“I’m not trying to make excuses for GPs, but it’s hard to blame professionals when most have had zero to one hour of training around domestic abuse as medical students,” he says.


While guidelines from the National Institute for Health and Care Excellence (Nice) now recommend there should be training around domestic violence at every level, it remains minimal or absent in most medical schools.


Feder says that while Iris has good evidence on how doctors can respond safely to women disclosing abuse, the project was still working towards the best model for when patients disclose perpetration abuse. He adds: “The other thing is when you have male victims and female perpetrators – they are a minority, but men can also be victims and suffer serious mental health consequences.”


In some areas where Iris operates, such as Bristol and the east London borough of Hackney, there is sufficient funding for all general practices to be trained, but elsewhere the level of investment is insufficient to cover all surgeries.


The government has recently invested £2.4bn into primary care, part of which is to provide ongoing training for GPs. And last week Theresa May announced she will oversee the creation of a new law, the Domestic Violence and Abuse Act, to increase prosecutions across England and Wales and eradicate a postcode lottery in the way victims are dealt with by police forces. “There are thousands of people who are suffering at the hands of abusers – often isolated and unaware of the options and support available to them to end it,” says May.


But Feder, who is also professor of primary healthcare at Bristol University and the architect of Iris, warns that the impact of any health initiatives on victims of domestic violence is likely to be severely constrained by threats to the funding of domestic abuse services – and GPs who are under huge pressure from the demands of an ageing population. Since 2010, 17% of specialist women’s refuges have closed due to funding cuts.


Domestic abuse charities insist that with hundreds of women being murdered each year by a current or former partner, it is vital to protect the funding needed to keep these important referral pathways open.


‘My stepfather was abusive and should have been sectioned’


Annabella Bell’s mother, Chloe, was murdered in January 2013 by her violent and mentally ill husband, three days before her 81st birthday.


The couple were registered at the same surgery in north London and Bell, a 59-year-old mental health practitioner from Newcastle, had contacted her mother’s GP in the south of England to warn them she was at risk. She explains: “My stepfather was becoming increasingly paranoid and delusional, believing there was a plot to kill him. He missed hospital appointments and my mother was asked to intervene, but this would make him very angry.”


The couple divided the house they were living in and used separate entrances, but Bell’s mother continued to suffer violence at the hands of her husband. Bell says: “I told her doctor I was worried about my stepfather, and my mother also went in to explain, but they continued to involve her in his health matters.”


Then both the hospital and GP failed to make inquiries after her mother presented with a black eye at A&E, a month before she was brutally murdered. Bell’s stepfather killed himself after the fatal attack.


Bell was left so traumatised by her mother’s death that she “struggles every day” and is unable to work. She says more should have been done to protect her mother. “I’m not saying he wouldn’t have killed her if the doctors hadn’t involved her, but I’m saying there should have been some kind of warning.”


She adds: “It’s textbook stuff, but people seem to miss it and then it’s too late because somebody is murdered. My stepfather was abusive and psychotic and should have been sectioned.”



GPs miss chances to save the life of victims of domestic abuse

15 Aralık 2016 Perşembe

I treated Sam for minor complaints. I didn"t see the domestic violence victim

Sam* started attending my GP practice at the same time I joined. She had no extensive list of medical conditions yet she had frequent doctors’ appointments for minor complaints – in summer she would come with a cold, in winter with hay fever and all year round with tiredness.


She startled easily if someone spoke too loudly or the telephone rang. When she once arrived five minutes late for an appointment, she had volunteered that there were no clocks in her flat, since they were a reminder of time spent away from loved ones.


Sometimes Sam would roll her fingertips on the old scars that spanned her wrists. I asked about those scars (and traced their criss-crossed pattern with my eyes) but Sam would shake her head and hide her arms.


We went on in this fashion for some years. I was no longer the new doctor. I stopped looking for things that probably did not exist. Then one year a medical student came to us on a placement. He was in first year and this was his initial encounter with patients. He was given the task of researching and writing about a patient’s journey. He spent the day with me: we saw people with heart disease, diabetes, headaches, depression and dementia. Somewhere between these 10-minute appointments, there had also been Sam, who had come in with “not a particularly memorable” sore throat. To my surprise the student chose Sam.


Sam was taken aback that the young student doctor wanted to write about her but bit by bit she told him her story and with her permission he wrote it down. A while later Sam and I read it together.


Samia was brought up in a small village in the Indian subcontinent. Her life was busy yet carefree. She wished that time could stop there – she was happy. But her parents felt she had crossed a marriageable age and were worried – perhaps even more so because they had other children and dowries to provide for.


By a quirk of fate, in the nearby village a man had come from the UK in search of a bride. Samia’s parents hoped their daughter might be considered because she was beautiful and they belonged to the same caste as this man.


Samia was chosen and the date was fixed for the marriage – a few days before the groom was to fly back. Forms for her passport and visa were secured to start the process of her leaving for Britain. The procession came and the marriage ceremony was performed, with Samia’s father spending a substantial part of his savings on the wedding.


The groom returned to Britain and Samia to her parents. She was happy because she would travel by plane for the first time. She dreamt of a beautiful place where lambs grazed on lush green hills. Her only sadness was that she would move so far away from her family, friends and even her animals.


Her husband did not ring her, but Samia and her parents assumed he was busy in his job. Eventually, she got a plane ticket and all of the family arranged a van to go to the airport to see her off.


Her husband’s parents received Samia when she arrived in the UK – he was not there. Her father-in-law told her that he was at work. The days passed, with her seeing her husband rarely. It was a big family. Eventually she learned he was living with someone else.


She was soon introduced to the work she was to do, which included cooking and cleaning. Her life back home was tough, but here it was hundred times worse. When she complained it was decided that she should be sent back but Samia could not go back. She would not be the cause of pain and disgrace to her beloved family, no matter how much she needed them in her despair.


Her refusal made the situation worse. The hatred became visible. Her husband hit her sporadically. On one or two occasions other family members slapped her too. She was humiliated repeatedly with bitter remarks. Samia’s father-in-law had incurred business losses since her arrival and she was blamed for that too. In the end when there seemed to be no way out, Samia attempted suicide.


Someone took her to the local hospital. From there she had gone to a women’s refuge, and then moved from city to city, refuge to refuge until she had come to us.


Samia tried to put her life back together. She got a divorce, found a job, a place to live and even made a few friends. But home was still several thousand miles away. She longed to be with her family but lacked the courage to turn up alone, divorced and with nothing to show for her parents’ efforts.


Samia and I both finished reading. That is how the story would have ended – except that it didn’t.


Our student left but Samia had started talking and healing. She told me about her scars, her childhood, her siblings, her parents and even her pet goat. She told me of her aspirations for a better life when she had come here and her disappointment when her hopes had come to nothing. But after despair had come fortitude and courage. Then I did not see Samia for a while – she had gone to see her family. That had been her happy ending.


Samia had needed space and time to open up and heal. At the beginning I had asked the questions but she had been too traumatised to talk. I then focused on her medical problems and fixing only what was apparent. Samia’s story made me realise that sometimes we all need a fresh perspective on the same problem, perhaps even more so when some time has passed. It can occasionally lead us to question our initial diagnoses.


*Sam is a composite of this GP’s experiences of patient care


  • In the UK, the Samaritans can be contacted on 116 123. In the US, the National Suicide Prevention Hotline is 1-800-273-8255. In Australia, the crisis support service Lifeline is on 13 11 14. Hotlines in other countries can be found here

If you would like to contribute to our Blood, sweat and tears series which is about memorable moments in a healthcare career, please read our guidelines and get in touch by emailing sarah.johnson@theguardian.com.


Join the Healthcare Professionals Network to read more about issues like this. And follow us on Twitter (@GdnHealthcare) to keep up with the latest healthcare news and views.



I treated Sam for minor complaints. I didn"t see the domestic violence victim

21 Eylül 2016 Çarşamba

Debt, homelessness, domestic violence: the GP practice acting as a one-stop shop

Lisa Baxter*, a mother of three from Oldham, was trapped with a violent partner, difficulties controlling her children, threats of homelessness and frightening debt. Her only ways of coping with her desperation were by abusing drugs and alcohol, and frequent appointments with her GP for antidepressants – until she was referred to community nurse, Ruth Chorley.




I don’t know what I would have done without Ruth. Without her, I think I would have had my children taken off me




Since the 28-year-old started seeing Chorley five years ago at Hill Top surgery, in Fitton Hill, Oldham – as part of a groundbreaking scheme aimed at helping the most deprived families – she has stopped abusing drugs and alcohol, is securely rehoused, her ex-partner is in prison, her children attend school and she manages her finances with only occasional support. Her mental and physical health are transformed and her GP attendances are a fraction of what they once were.


Baxter says: “I don’t know what I would have done without Ruth. Without her, I think I would have had my children taken off me. I would not have been able to cope with social services. Before I started seeing her, I was just being seen by the doctor, given tablets and sent away, but it wasn’t any help, so I would be back again.”


Chorley is a focused care practitioner – one of four employed by Hope Citadel Healthcare, a not-for-profit community interest company, to lead a pioneering approach to delivering healthcare to the most needy families in its four Greater Manchester NHS GP practices, by filling in the gaps between health and social care.


A visit to Hill Top surgery overlooking the former mill town of Oldham, perfectly illustrates how this transformation in Baxter’s life has come about. Chorley emerges with Baxter, having been on the phone for more than an hour on her behalf. She has arranged food vouchers and funds to pay for three school uniforms, and has prevented the cancellation of Baxter’s child tax credit. She has also helped Baxter write a letter of appeal against the cancellation of her housing benefit.



Ruth Chorley


Chorley: ‘How can you expect patients to look after their health, when they don’t know where they will be living next week?’ Photograph: Jason Lock

Passionate about her work, Chorley says: “How can you expect patients to look after their health, when they don’t know where they will be living next week? You can not separate people’s physical health from their psychological, social and spiritual health.”


The reality of doctoring in Oldham is stark. Oldham is the most deprived town in England, according the Office for National Statistics, with 65.2% of its local areas in the most deprived 20%. Men and women in these areas can expect to die more than 10 years sooner than inhabitants of Trafford – Greater Manchester’s most affluent suburb.


Clinical director of Hope Citadel Healthcare and GP at Hill Top surgery, Dr John Patterson kick-started the Focused Care scheme from a belief that social conditions determine heath and that those in greatest need are the least likely to receive it. Patterson says: “In areas of deprivation you need more multifactorial medicine and psychosocial support.”


He asked Chorley – because of her reputation as an energetic champion of families in poverty – to design a scheme in 2010 operating from the Fitton Hill practice, to support frequent attendees at the surgery with complex problems.


Recent figures show something of the scale of human need she and her colleagues face. Of the 120 families on Focused Care in 2014-15, 92% presented with mental health issues, 58% of households had housing problems and 17 women disclosed domestic violence.


The scheme took off and Patterson was astonished by the two-year figures. Of the initial 50 to 60 households dealt with by Chorley, 24 had stopped using A&E inappropriately, 25 no longer had parenting problems, 10 had stopped abusing alcohol and 12 homes no longer had a domestic violence problem.


Seven years on, Focused Care has expanded into eight practices.



Ruth Chorley visits patient at home


Chorley has supported a man through insolvency and encouraged him to stop smoking and drinking. Photograph: Jason Lock

Audits of the 160 families receiving Focused Care over the four Hope Citadel surgeries show that they visit A&E 57% less in the year following intervention. Smear rates over the four practices have rocketed from around 40% to 94%, while at Hill Top surgery alone, 91% of over 65s have had their flu vaccine, outstripping the target of 80%.


A patient can be referred to Focused Care by health staff, social care workers or even police. In each case a patient is seen, problems identified and a care plan drawn up, tackling anything from immigration to parenting and benefit problems. The practitioner then contacts or visits the family on a regular basis and supports them in whatever way is most appropriate for their wellbeing.


It’s usually a painstaking task unpicking the problems. Chorley has supported Baxter through the trial and jailing of a former abusive partner. In another case, she helped a man through insolvency and encouraged him to stop smoking and drinking, enabling him to become a mover and shaker in his local housing association.


Just occasionally Chorley’s job can be short and simple – accessing £20 from a Hill Top practice fund to pay the taxi fare to enable a woman refugee to leave her violent husband with her children.


Hope Citadel is now working with Shared Health – a charity centred on identifying good practice and using the Greater Manchester health devolution agenda to roll it out into the most deprived parts of the conurbation.


Patterson says: “We call Focused Care the ‘Macmillan Service for deprivation’. We want to have an impact on the whole community – not just our patients.”


*Name has been changed


Doctors Working in Deprivation will be held on Wednesday 28 September at Gorton Monastery in Manchester from 8.30am to 4.30pm. To book a free place please register.


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Debt, homelessness, domestic violence: the GP practice acting as a one-stop shop