Sending an email to everyone in the company is usually a guaranteed way of making yourself unpopular, but the potential for annoyance is even greater if you work in the NHS, employer of 1.2 million people.
On Monday, NHS employees complained on Twitter about a “test email” sent by an IT contractor at Croydon NHS to everyone in the organisation, as well as replies-to-all, leading to claims the entire email system has crashed.
One NHS statistician estimated that at least 186m emails, including replies-to-all asking to be taken off the distribution list, had been sent, clogging up people’s inboxes.
Gavin (@68_gavin)Another waste of a working day due to some pillick in #nhsmail sending email to entire directory, unable to connect and do my job #epicfail
November 14, 2016
James Andrews (@aptaim)Hmmmm… wonder if this is why I can’t log in to #NHSmail at the moment ?! https://t.co/wBvuREsB6X
November 14, 2016
Project iHypE (@PIhype)If you’re trying to get in touch with us today, please be patient, it seems #NHSmail has gone down for the time being. We’ll reply ASAP. A
November 14, 2016
Colin McDonnell (@Malignanthero)Slow handclap for the individual that sent a test email to the entire NHSMail user base, and bravo to those that “replied to all”… pic.twitter.com/zkg5uG7t2M
November 14, 2016
Graham Hyde (@GrahamHyde)#nhsmail 1.2 million people have received approx 151 emails in error this morning. That’s 186 million needless emails so far today.
November 14, 2016
A message to NHS mail users described the global email as a “high severity service incident”. It said: “An issue with a distribution list has meant that several test emails have been widely received by users. This has been exacerbated by recipients replying in response and increasing the volume of emails associated with the list.
“The impact of this issue has meant that some users are unable to access OWA [Outlook web access] due to the volume of emails being circulated. The distribution list has been removed and associated emails are being traced and cleared. In the meantime, users will experience slow performance with OWA and email delivery delays from internal and external sources to nhs.net addresses.”
Spare a thought for the NHSmail helpdesk, to which complaints have trebled since the email system was introduced in May.
NHSmail, a secure email service, is approved by the Department of Health for sharing patient identifiable/sensitive information.
"186m needless emails": NHS-wide test message and replies-to-all crash system
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